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RETURN GOODS

AV-Connection always offers 30-day returns on the product assortment. Including price guarantee on any price reductions with us for the entire period!


At AV-Connection we care very much about providing qualified service before, during and after the purchase. Therefore we offer an extended 30-day return policy after your purchase, compared to the normal 14 days. We do this to be sure that you have time to test the product properly after receipt, and will be satisfied with the purchase.

In case of complaints, returns of wrongly ordered goods or Buy & Try (DK only), a return case must always be created in our return system before the goods are sent back.

CLICK HERE FOR THE RETURN SYSTEM


The return case must be approved by us and we shall send a confirmation with further information on how the goods are to be sent in. However, you should read about the right of cancellation and return goods under the terms and conditions, or contact us, before a return, in order to avoid problems and misunderstandings.

Items purchased at the webshop can NOT be returned in any branch stores. They must be returned to the web shops return department, located in Soenderborg, Denmark.

As default the customer must pay the cost of returning the goods if you regret a purchase, and for compaint of products sould to countries outside our main markets. If the product complain is covered by the waranty, we normally pay or refund the shipping cost back and forth for returns, for items originally sold and delivered in Denmark or Sweden. Return labels are offered as purchase through the AV-Connection return system, at resonable prices prices for use with cancellation returns or compaints.
Return system
Return system
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AV-Connection A/S  •  VAT no.: DK27907547  •  Kaervej 71-73  •  6400 Soenderborg  •  Denmark  •  Tel. +45 7442 1078  •  E-mail: info@av-connection.com
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