SHIPPING AND DELIVERY

Shipping and delivery

AV-Connections are shipping with PostNord and GLS as the primary carrier in the Nordic countries. For international shipments we ship by DPD and DHL Express.

The actual shipping type and price can always be seen in the shopping basket, and applies as default for delivery to private customers in the selected country. The final freight price is calculated when the freight type is selected in the purchase process.

Ordering deadlines / dispatch times:

Orders exclusively with stock items are shipped daily with the following order deadlines:

• Monday to Thursday at 16:30
• Friday at 15:30
• Larger orders with currier: Monday - Friday at 13:00

Subject to availability. The cheapest shipping price can be seen when the items are placed in the shopping cart .

If you wish to see the shipping price for another country than the default, you can change the destination country directly in the shopping cart and the shipping price will be updated automatically to the cheapest possible for the desired country.

• The free shipping only applies to deliveries in Denmark the cheapest shipping form offered for the ordered goods. The form of delivery will typically be with PostNord/DPD to a My Pack Collect service point. Ff you choose another form of service or service, extra fees might be added.
• When purchasing larger goods and systems that require delivery by the carrier, the free shipping only applies to bridged islands. A supplement is required for delivery to these islands, which must be selected in the check-out process.
• There is no free shipping or delivery when purchasing in our physical stores. However, a solution can usually always be found if you do not have the opportunity to take the goods home from the store, possibly for a delivery fee.

NOTE: The free shipping is offered NOT to wholesale customers.

Fast and stable delivery:

At AV-Connection we take pride in always having fast and efficient delivery, without unnecessary high shipping prices. Therefore, most of the goods are always in stock in large numbers, and can therefore be shipped daily, however depending on whether they are in local or remote storage. Custom-made cables will, of course, have a few days extra delivery time as they are produced for the order.

The following symbols are used on the pages as an indication of availability:

	The item is in local stock and can normally be shipped the same workday.
	The item are a remote stock and can normally be shipped within a few workdays.
	The item is inbound to our warehouse and will normally be shipped within a few workdays.
	The item is manufactured for the order and the lead time is normally 2-3 days on custom made cables. There is no refund on these kind of products, unless agreed on prior manufacturing.
	Item temporarily sold out. The status of the order can be followed via the order history page and we will inform you via e-mail about the expected delivery time as soon as possible. However, the delivery date will only be updated when the item has been ordered and confirmed by the supplier. You are always welcome to contact us before placing an order for an estimated delivery date on urgent matters.
	The item is sold out and on backorder from the supplier, normally an expected delivery date of the item can be seen under the order history page, by logging in (or clicking directly on the link in the order registration email). However, the expected delivery time will only be updated when the item has been ordered and confirmed by the supplier. If the item cannot be obtained within a reasonable time, you will be contacted as soon as possible. The order can of course always be canceled if the delivery time is unacceptable.