We use PostNord as our primary logistics partner for all minor shipments, i.e. both letters and parcels. In order to increase our service level, we have chosen to offer free choice of pickup point, i.e. you can choose where to have your parcel delivered.
In this way, you can easily pick up the package, e.g. on the way home from work or school, where you are passing by anyway. The vast majority of our items can fit in a PostNord Parcel terminal/24-hour terminal, and larger shipments will be automatically redirected to a post pickup point.
Procedure when ordering:
When all the desired items have been added to the cart, choose Checkout in the cart. Then enter your email address and register as a new customer, or use previously stored customer information. After this point, the shipment selection appears, where you will often find the point Private/Company Parcel - Choose your own pickup. This choice is usually the cheapest, unless the goods can be sent as a letter. Under choice of Shipping, a map will appear, as well as a number of distribution points. You can now select the desired delivery location and see if it is either a Parcel terminal/24-hour terminal, a Post Office or a Post shop. If you want to pick up the item in another town, the postcode can easily changed and you can choose again.
Afterwards, you can choose to enter the name of yourself or someone else who will pick up the parcel for you (delivery location and address are filled in automatically). Then the purchase can be completed as usual by selecting the payment method on the next page, etc. As soon as the order has been packed and is on its way, you will receive regular information from us and PostNord, either by email or Text message if selected (free service).
When we use the simplest solution from PostNord, do NOT fill in the Parcel terminal number or ID manually in the address field, as the system does this itself when you choose the desired pickup point.
Delivery of the package in the Parcel terminal:
As soon as your package is placed in the desired (or possible) parcel terminal, you will get an email and an Text message with the address of the parcel terminal and two PIN codes. On the parcel terminal screen, you choose Pick up parcel, and you will be prompted to enter the two PINs in succession.
Afterwards, you will be asked to scan your medical card. Therefore, REMEMBER to bring this. Thus, the postal service can register who picked up the parcel. When the process has been performed correctly, the respective door will open to where your parcel is. Grab the parcel and close the door - quickly and easily!
Delivery to Post Offices or Post shops
If your package needs to be picked up at the post office or a Post Shop, it is either because this has been selected under "Choose pickup location", or because the shipment is too big to go in the parcel terminal. Here, you must use either the email you received from PostNord, or just the tracking number (track and trace barcode), as well as valid photo ID.
Delivery to home/company address.
Of course, we also offer delivery of the parcel to your home or company address against a small fee. This can be selected under shipping, in the same place as "Choose pickup location". Here, it will also be possible to choose an alternative delivery address, so you do not need to change the customer profile to have the delivery made to another address.
Large deliveries are delivered to the address
For large items (TVs, large speakers, etc.), it will often only be possible to select 3D Logistik under type of delivery. In those cases, it will obviously not be possible to select your own pickup point, as they always deliver to the desired address.